Friday, September 28, 2012

ITIL Seven Rs of Change Management


Raised: Who submitted the change?

Reason: What is the reason for a change?

Return: What is the result of the change?

Risk: What are the risks associated with the change (positive and negative)?

Resources: What resources does it require?

Responsible: Who is responsible for the change (requirements analysis, construction, testing, and transition into production)?

Relationship: What relationships does this change have with other changes?


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