Organizational Operating Model

Organization Chart

•     Units and scope of each

•     Virtual matrix groups and alignments

•     Reporting levels and spans of control

Roles and Boundaries

•     Boundaries of each unit and what are shared tasks

•     Information that is available across boundaries

•     Responsibility for tasks

•     Special boundary spanning roles

Programs and Services

•     Common and special programs in each unit

•     Interface with customers and other departments

•     Standards of service levels

Decision Process

•     Key decisions and who makes them

•     Who makes decision, advices, consults, approves

•     Process for evaluating results of decisions

Meeting Schedule and Design

•     Who is invited and what are the key topics?

•     What are the roles in meetings?

•     What practices are used to make meetings effective?

Objectives, Tasks, and Measurement

•     Key performance indicators and measurements

•     Setting of team and staff personnel goals

•     Benchmarks used for evaluations