Friday, October 12, 2012

ITIL Service Portfolio Management

The development and application of a systematic management framework to define and deliver a portfolio of programmers, projects and ongoing  services, in support of specific business strategies and objectives. Includes the implementation of a strategic investment appraisal and decision making process based on a clear understanding of cost, risk, inter-dependencies, and impact on existing business activities, enabling measurement and objective evaluation of potential changes and the benefits to be realized. The prioritization of resource utilization and changes to be implemented. The regular review of portfolios.

Level 7  Set Strategy, inspire, mobilize
Leads the definition, implementation and review of the organization's portfolio management framework. Authorizes the structure of portfolios and is responsible for alignment with business strategy & business objectives. Makes decisions on the prioritization of resources and the changes to be implemented. Recommends and implements corrective action by engaging and influencing senior management. Leads the on-going monitoring and review of the portfolio for cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized. Is responsible for implementing effective portfolio governance arrangements supported by effective reporting.

Level 6 Initiate, influence
Leads the definition of a portfolio of change and the portfolio roadmap. Engages and influences senior managers to ensure the portfolio will deliver the agreed business objectives. Plans, schedules, monitors and reports on activities related to the portfolio to ensure that each part of the portfolio contributes to the overall achievement of the portfolio.
Identifies issues with portfolio structure, cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized. Notifies projects / programmers / change initiatives of issues and recommends and monitors corrective action. Reports on portfolio status as appropriate.

Level 5 Ensure, advise
Ensures that programs and project leads adhere to the agreed portfolio management approach and timetable and that they provide the appropriate information to agreed targets of timelines and accuracy. Produces reports as appropriate for portfolio governance, including making recommendations for changes to the portfolio.

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