ITIL Processes

SERVICE STRATEGY

·   Strategy Management for IT Services

·   Service Portfolio Management

·   Financial Management

·   Business Relationship Management

·   Demand Management for IT Services

SERVICE DESIGN

·   Design Coordination

·   Service Level Management

·   Service Catalog Management

·   Supplier Management

·   Availability Management

·   IT Service Continuity Management

·   Capacity Management

·   Information Security Management

SERVICE TRANSITION

·   Transition Planning & Support

·   Change Management

·   Service Asset Management

·   Configuration Management

·   Release & Deployment Mgmnt

·   Service Validation & Testing

·   Change Evaluation

·   Service Knowledge Management

SERVICE OPERATION

·   Service Desk Function

·   IT Operations Management Function

·   Technical Management Function

·   Applications Management Function

·   Event Management

·   Incident Management

·   Request Fulfillment

·   Problem Management

·   Access Management

CONTINUAL SERVICE IMPROVEMENT

·   Service Measurement & Reporting

·   Service Improvement