Thursday, October 11, 2012

ITIL Skills - Complexity

1.      FOLLOW:  Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems.

2.   ASSIST:  Performs a range of varied work activities in a variety of structured environments. Contributes to routine problem resolution.

3.   APPLY:  Performs a broad range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approach to problem definition and resolution.

4.   ENABLE:  Performs a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines and resolves complex problems.

5.   ENSURE, ADVISE:  Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organizational requirements.

6.   INITIATE, INFLUENCE:  Performs highly complex work activities covering technical, financial and quality aspects. Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range of technical and/or management principles.

7.   SET STRATEGY, INSPIRE, MOBILIZE:  Leads on the formulation and implementation of strategy. Applies the highest level of management and leadership skills. Has a deep understanding of the IT industry and the implications of emerging technologies for the wider business environment.

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