· Align to business goals: Strategic goals should provide the key direction for any process improvements, with help of programs like Balanced Scorecard, Six Sigma, and metrics.
· Further focus on customer: Fast-changing needs underscore the importance of aligning business processes to achieve higher customer satisfaction through ascertaining the input from customer for reviewing or redesigning any process.
· Benchmark to determine results: Benchmarks may be internal (within the organization), external (from other competing / noncompeting organizations) or dictated by the senior management of the organization as an inspirational target.
· Assign process owners: To control a process, clarity on who is the process owners, and what constitutes success/failure of the process, for a range of acceptable results.
1 comment:
Nice discussion! That is the best strategy that would be adapt on an organization or in a business that makes better output or if there is need improvement in the company.
best practices process improvement
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