Monday, August 6, 2012

Avoiding Drift from Established Procedures

- Develop more effective cross-functional teams.

- Perform detailed after-action reviews to improve processes.

- Foster a climate of open and candid dialogue.

- Focus on information “handed off” from one unit of the IT to another.

- Challenge silo thinking and work out inter-unit rivalries.

- Support transparency in the IT organizational units and systems.

- Avoid duck-tape approaches to small problems.  Small problems may hide large ones.

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