LEAN at all IT Levels

EXECUTIVES:

• Set and communicate direction (strategy)
• Guide direction (strategy deployment catch ball, system kaizen to drive breakthrough change)
• Enable value stream flow: reducing unevenness and variation and overburden
• Lead (as if they have no authority) and inspire others to lead with them
• Go see and ask why
• Actively engage in continuous improvement through the practice of leader standard work supported by a regular monthly cadence of PDCA
• Improve the work and improve themselves

MANAGERS:

• Establish basic stability: level demand matched with capacity across value streams
• Communicate strategic direction, align with daily work and process improvement (strategy deployment catch ball)
• Go see and ask why
• Actively engage in continuous improvement through the practice of leader standard work supported by a regular weekly/daily cadence of PDCA with their associates
• Make time for workers to regularly practice continuous improvement
• Coach change, improvement, and innovation; support cross-functional process kaizen activity; inspire others to lead with them
• Keep problem-solving at the right level, drive decision-making closer to the individuals and teams that interact with the customer
• Improve the work and improve themselves

TEAMS AND INDIVIDUALS:

• Focus on waste reduction, sustain the gains
• Stop the process when an error appears, identify root cause, and take corrective and preventative action (quality at the source)
• Improve the work and improve them