Demings 14 TQM Principles (know them)

1. Create a constancy of purpose.
2. Adopt the new philosophy (a new way of thinking about running your business).
3. Cease dependence on mass inspection.
4. End lowest tender contracts (do not award business based on price alone).
5. Improve every process.
6. Institute training on the job.
7. Institute leadership.
8. Drive out fear.
9. Break down barriers.
10. Eliminate exhortations (slogans).
11. Eliminate arbitrary numerical targets (quotas).
12. Support pride of workmanship.
13. Encourage education.
14. Develop top management commitment and action.