01 Define a Strategic IT Plan
02 Define the Information Architecture
03 Determine the Technological Direction
04 Define the IT Organization and Relationships
05 Manage the IT Investment
06 Communicate Management Aims and Directions
07 Manage Human Resources for ISD Infrastructure
08 Ensure Compliance with External Requirements
09 Assess Risks
10 Manage Projects
11 Manage Quality
12 Identify Automated Solutions
13 Acquire and Maintain Application Software
14 Acquire and Maintain Technology Infrastructure
15 Develop and Maintain Procedures
16 Install and Accredit Systems
17 Manage Changes
18 Define and Manage Service Levels
19 Manage Third-Party Services
20 Manage Performance and Capacity
21 Ensure Continuous Service
22 Ensure System Security
23 Identify and Allocate Costs
24 Educate and Train Users
25 Assist and Advise Customers
26 Manage the Configuration
27 Manage Problems and Incidents
28 Manage Data
29 Manage Facilities
30 Manage Operations
31 Monitor the Processes
32 Assess Internal Control Adequacy
33 Obtain Independent Assurance
34 Provide for Independent Audit
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