Reports from Monitoring and Review of Controls

·        Back-up and recovery issues

·    Changes, problems, errors, security incidents and backlog of requests

·    Compliance issues

·    Critical performance measures per IT area

·    Development issues of new applications

·    Help desk related issues

·    Industry trends and developments

·    IT project milestones

·    Online access issues

·    Post-implementation review issues

·    Project actual costs (against budgets)

·    Technical performance issues

·    Transactions and jobs processed