IT Finance: Adherence to budget, expenditures on maintenance vs. new development, expenditures on preventative maintenance, return on IT Investments, ratio of administrative (staff) costs to production (line) costs
IT Human Resource Management: Turnover ratios, training per employee (amounts, hours), average tenure within the company
IT System Development: Functions developed worth to users, number of lines coded/tested/changed, number of applications supporting critical business functions, hours spent on maintenance (person, program)
IT Operations: Timely delivery of reports to users, average response time, average availability time, volume of data stored, mean time between failures, number of lines printed, volume of data maintained, number of shared applications, number of shared databases, number of online transactions processed
IT Compliance: IT departmental terms of reference not followed, IT vision, mission and values statements not crafted, IT governance framework not instituted
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