Monday, November 12, 2012

ITIL Continual Service Improvement

The capability to recognize and exploit business opportunities provided by IT, (for example, the Internet), to ensure more efficient and effective performance of organizations, to explore possibilities for new ways of conducting business and organizational processes, and to establish new businesses.
Level 4 Enable
Actively monitors for, and seeks, opportunities, new methods and trends in IT capabilities and products to the advancement of the organization. Clearly articulates, and formally reports their benefits.
Level 5 Ensure, Advise
Recognizes potential strategic application of IT, and initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations and the community. Plays an active role in improving the interface between the business and IT.

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