1. State process name. Use a Verb + Noun format (e.g. recruit Staff).
2. Detail Outputs. These are the deliverables that the process produces (e.g. a report, or letter).
3. Identify Customers. These are the people who receive the Outputs. Every Output should have a Customer.
4. Detail Inputs, or process triggers. They will often be tangible (e.g. a customer request)
5. List Suppliers. They supply the inputs. Every input should have a Supplier.
6. Add the sub-processes that make up the process. These are the activities that are carried out to convert the inputs into outputs. They will form the basis of a process map.
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