Specify the exact result of the business process, and to understand the business value of this result. Understand the activities of the business process, as knowing the exact tasks and activities that have to be performed is crucial to understanding the details of the process.
Understand the order of activities, as activities can be performed in sequence or in parallel, which can help improve the overall time required to fulfill a business process. Activities can be short-running or long-running.
Understand the responsibilities, to identify (and later supervise) who is responsible for which activities and tasks.
Understand the utilization of resources consumed in the business process, as knowing who uses which resources can help improve the utilization of resources as resource requirements can be planned for and optimized.
Understand the relationship between people involved in the processes, and their communication. Knowing exactly who communicates with whom is important and can help to organize and optimize communications.
Understand the document flow. Business processes produce and consume documents (regardless of whether these are paper or electronic documents). Understanding where the documents are going, and where they are coming from is important. A good overview of the documents also gives us the opportunity to identify whether all of the documents are really necessary.
Identify potential bottlenecks and points of improvements, which can be used later in the process optimization phase.
Introduce quality standards such as ISO 9001 more successfully, and to better pass certification.
Improve the understandability of quality regulations that can be supplemented with process diagrams.
Use business process models as work guidelines for new employees who can introduce themselves to the business processes faster and more efficiently.
Understand business processes, which will enable us to understand and describe the company as a whole.
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