Preserving Process Value by

• Eliminating or reducing deviations in performance
• Maintaining operation effectiveness and efficiency
• Reducing hidden costs (e.g. high transaction costs incurred when changes are made to services, service levels, or demand levels in a trial-and-error manner)
• Publicizing and substantiating hidden benefits (e.g. reduced lock-in through leasing assets rather than buying them)
• Uses of automation, web-based functionality, cloud, support tools, etc. to reduce the cost of providing service, and better allow scalability without commensurate cost increases.